Sleep Data Missing
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Can You See Heart Rate Data?
The reason here is that your Watch isn’t sending any heart rate data to the iPhone, or, the app has no permissions to read it. HeartWatch can only report on items where it can see heart rate data. You can check this by going into the Health app, Browse tab and Heart, then into Heart Rate, scroll to bottom and select 'Show All Data'. Select a date where you have missing sleep and go to about 2am when you would normally be asleep and check if it was recording your heart rate. If no heart rate data, then HeartWatch will not be able to show anything.
What Sleep App Are You Using?
Importantly, to record heart rate data while you sleep you need to use a sleep app, as HeartWatch needs to know when you were asleep, so it can seperate these heart rate measures from the awake measures. A lot of our users use our dedicated sleep app AutoSleep which automatically tracks your sleep (no buttons to press, just sleep), AutoSleep will automatically transfer your sleep data into HeartWatch, plus you can x100 the amount of information about your sleep. However, you can of course use the basic start/stop sleep option available in HeartWatch, just be sure to start the sleep function from the HeartWatch Watch app when you go to bed, and stop the session when you wake up.
Other Things To Check
The points below are the Common Reasons for No Sleep Data, this applies to 90% of requests for missing sleep data as it will stop heart rate data being measured by the Apple Watch:
1. Is bluetooth turned on? Some people accidentally turn it off. It’s easy to do.
2. Are either of the devices in flight mode?
3. Did the Watch go into low power mode (< 10% battery)? Low power mode will stop heart rate measures
4. Do you have a passcode on your Watch? This is required for background heart rate data. Important - this catches a lot of users out!
5. In Passcode in the Apple Watch settings app have you turned on Wrist Detection? This is required for background heart rate.
6. In Privacy in the Apple Watch settings app, both Heart Rate & Fitness Tracking need to be turned on.
7. Do you have a prominent wrist tattoo? The ink, pattern and saturation of some tattoos can block light from the sensor, this often prevents the background heart rate sensor from working.
*Note that if no sleeping heart rate data was recorded for a previous night, it will not magically appear in HeartWatch if it does not exist.
Following the above checks, if all are ok then we have a health permissions issue. As strange as this sounds, sometimes even though they show as enabled, iOS updates can play havoc and it is safe to reset the health permissions (yes, we have seen occasions where they show as on but they are really off, so please always reset):
Reset Permissions Steps:
To reset HealthKit permissions and iOS and Watch health services and ensure everything works on the watch going forward, please perform these steps below. It is important to do all steps in this exact order especially Step 2 reboots as this restarts the crashed system services on your iPhone and Watch.
First we want to turn all permissions off. Go into Settings on your iPhone:
Next is allowing health permissions by turning them to ON. Go into Settings on your iPhone:
4. Now go into HeartWatch iPhone app
5. Press the little Settings Cog on the top row (image below)
6. Select Advanced Settings (image below)
7. Select Rebuild History (image below). A red heart will appear and days will start to pre-fill. Note this may take a couple minutes as it loads up 12 months of data.
*Remember that if no sleep heart rate data was recorded for a previous night from a passcode issue for example, it will not magically appear in HeartWatch after rebuilding history.
Updated to iOS16/WatchOS 9 and No Longer Measuring Sleeping SpO2 or Respiration Rate?
Use a Dedicated Sleep App
Low Power Mode on WatchOS 9
Please be aware that using low power mode on your Apple Watch will turn off background heart measures, heart rate notifications and blood oxygen readings among other things. So it makes sleep tracking of little use as heart rate is the essential health metric. Try avoid low power mode when sleeping. Here is the link to the official Apple site on low power mode and other limitations.
Here is a Health Permissions video which shows the main steps if a visual helps.
Permissions All Fine But Still No Data
Health permissions all setup but still no data? There are a number of settings to check, refer to this page for information detailing all the steps
The issue should now be resolved. If however you are still having issues, please reply to the original support email so we can assist if you have already logged an issue. If you need to raise a new issue, please contact us via the Support page or directly from within the HeartWatch app (recommended). There is a very good chance we can help you with your Watch problems and get everything working.
If you are new to HeartWatch or just beginning, we recommend reviewing the Quick Start Guide, as it contains all the essential setup and workings of HeartWatch to make sure you have the app setup correctly and perform some basic functions.