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Please visit our FAQ page for any questions and answers as a first port of call. It contains 95% of answers to support questions here. We've looked through thousands of support emails and these are easily the most common ones all answered.
Contact Us via the iPhone App
We highly recommend sending any support from the link within the HeartWatch app, as it will send us a little bit of extra information to try and diagnose the issue, such as your current iOS version, WatchOS and so on. It is found in Settings (the little cog in the top right corner) and then tapping the Support link. See below:
When you use the above Support request from within the app, we use the diagnostics to automatically provide you with the correct resolution as soon as possible. However we understand that in some cases "all horses don't suit all courses", so if you try this and are still stuck, simply reply to the email and one of our support will contact you directly. Remember to reply to the original support email so that we can see all the useful diagnostic information collected to better assist.